Analytic Service

Analytic Service Companies have witnessed an explosion in accumulated and real-time data made available from customer interactions. Effective analysis of this data is the key to turning this untapped resource into a competitive advantage to provide insights and predict future trends which lead to making better strategic and operational business decisions.


Identify new opportunities & react to customer preferences


Base content acquisition & creation on actual customer preferences


Engage your audiences with personalised recommendations & initiatives


Boost average revenue & reduce churn in subscription-based content

How SAP Support team deliver value

We help our clients become data-driven organisations, providing a range of services to manage end-to-end analytics transformation programs encompassing:

Analytics strategy

With our deep industry knowledge and experience we’ll design a universal and extendable strategy for long-term company success.

Solution architecture design

We will create a unified information architecture – one that enables it to leverage all types of data, as situations demand, to promptly satisfy business needs. This will typically be on an SAP HANA database with “R” programming.

Solution implementation

Our methodology utilises our unique experience alongside best practices to unlock your businesses potential.

Support analytic applications

We provide a reliable, agile and innovative service support system tailored to your needs.

Analytic Service-  Unlock the predictive potential of data for business advantage

Our SAP Support analytics team has a deep understanding of the media, public sector and manufacturing industries which means they have intuitive knowledge of how to gather and link the right individual data sources to create the predictive information and models to achieve your business goals. We will develop real-time, data-driven information to enhance decision making.

Analytic services can be deployed in many business scenarios using these key stages to implementation:

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Integration Services

Today’s expectation is to generate ground-breaking innovations creating new revenue streams, delivered quickly to increasingly more demanding customers. To become the most agile and responsive organisation, you have to innovate faster than your competition. Invenio Business Solutions is able to work with your company to ensure success now and in the future.


Create new business models faster than your competition


Reposition your system for the future


Accurate, fast and intuitive user experience


Smarter setup lowers costs

The benefits of Integration

Integration allows software programs such as CRM and ERP to work seamlessly together and reduce the increasing complexity to bring agility to the entire IT landscape. When integration is implemented correctly, it will allow companies to realise the full benefit of their technology investments.

Information sharing

Data collection across departments and outside the company is consolidated, eliminating the redundancies of having each application collect and store for its own purpose. That means employees spend less time searching for information and the data they get is more complete and up to date.

Reduced IT complexity

Enterprise application integration overcomes these roadblocks to ease business processes by combining the information and functionality of several applications into a single, easy-to-use interface.

Increased agility

One of the key benefits of integration is that it allows organisations to recognise and respond to opportunities faster. Integration can help companies address shifts in the market, reputation management issues, supply chain disruptions and more all from a single interface.

Reduce costs

Integration enables businesses to do more with less. Additional value can be created by decentralising IT tasks. When set up correctly, time to develop, integrate and deployment of solutions is also reduced.

How can SAP SUPPORT TEAM help?


We help customers select the most appropriate tools to meet their objectives.


Our experts continually enhance the system to ensure maximum return on investment.


Working with your team on the ground, we’ll ensure minimum disruption (if any) to business as usual.

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SAP Extended Warehouse Management

SAP EWM firms the ability to control warehouse processes and manage movements in the warehouse, mitigate problems and issues with enhanced warehouse efficiency, and transform operations into an adaptive fulfillment supply chain that can share its resources”. SAP EWM is similar to SAP WM functionality, but with more flexibility in building objects like Warehouse structure, picking, put away, HU (handling unit), RF, and more.[2] Also, Activity Areas, Work Centers, and Resources are elements incorporated into SAP EWM that are new additions since SAP WM. SAP WM was the company’s first foray into a specific Warehouse Management Solution. By 2025 SAP WM will no longer be supported and completely replaced by SAP EWM.[3] Like SAP WM, SAP EWM is a part of SAP Supply Chain Management (SAP SCM) and supports all the processes within the logistics chain. The integrated functions and business processes within this warehouse management solution provide a high level of process and inventory transparency, a precise planning of warehouse steps, as well as efficient distribution and storage.[4] The payback associated with an EWM implementation typically ranges from 12 to 36 months from beneficial use of the system. Achieving a viable return requires leveraging the technology to improve and streamline the operation, not just automate existing, inefficient and archaic processes. Most EWM implementations result in qualitative and quantitative benefits such as fewer product handling steps, increased productivity, reduced errors, tighter inventory control, and improved inventory accuracy and order quality.

SAP Extended Warehouse Management

SAP Extended Warehouse Management (EWM) allows you to manage high-volume warehouse operations efficiently. Integrating complex supply chain logistics with your warehouse and distribution processes, you benefit from better visibility and far greater control.


Optimise warehouse resource and asset utilisation


Manage item movement within warehouses, from goods receipt to issue.


Scale your EWM system as your business grows

THROUGHPUT.EWM runs on SAP HANA, able to handle up to one million items per day.

Benefits of SAP Extended Warehouse Management

SAP EWM gives flexible, automated support for managing stock in warehouses and processing the movement of those stocks. By keeping inventory levels accurate, and giving a real-time view of warehouse operations and stock movement, SAP EWM helps warehouses better plan, monitor and optimise work processes. This results in reduced workforce costs, improved customer service, and greater flexibility across all warehouse processes are a significant advantage given the rapid technological change happening in the modern warehouse.

Supporting Warehouse Processes

SAP Extended Warehouse Management supports distribution centres, production warehouses and transit warehouses, with multiple functional capabilities that help drive efficiency.

Warehouse processes

  • Support yard management
  • Put-away and stock removal strategies
  • Wave and replenishment processing

Management processes

  • Resource management
  • Workforce management
  • Physical inventory management & processing


To Know more about SAP Extended Warehouse Management

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The Power Of Analytics With S/4HANA

You may have heard us talk before about the sheer power of S/4HANA, and the benefits your business might get from upgrading your SAP solution. But one thing we haven’t gone into too much detail around yet is the powerful set of analytical features embedded within it. If your business isn’t using data analytics in your business processes yet, this should be quite an eye opener for you. SAP analytics allow organisations to make more intelligent decisions based on real time data, leading to increased productivity, business focus and profitability, and S/4HANA is at the forefront of that power.

Real Time Business Insight

SAP S/4HANA enables you to gain insight into your data from anywhere in real time. It lets you dramatically accelerate planning, execution, prediction and simulation at the highest level of granularity, with the cumbersome data consolidation and other manual processes usually required. You can construct and test ‘what if’ scenarios, and use the data predictions to make better decisions and boost efficiency. SAP S/4HANA also makes it easier to connect to people, devices and business networks in real time, so you can unlock the potential of the networked economy and deliver new experiences to customers. You can use the multi-level insights to streamline your business processes, freeing you to focus on essential tasks and make business changes in real time thanks to its flexibility and agility. With SAP S/4HANA, the Internet of Things and Big Data become accessible to any business.

Reimagined User Experience

SAP S/4HANA is natively designed with the most modern, role based user experience; SAP Fiori. This solution is designed to deliver a personalised, highly responsive user experience for enterprise-wide engagement across all lines of business, and with S/4HANA, your analytics are directly integrated with the flawless Fiori experience. When you simplify the user experience in this way, you will see improved employee productivity, increased adoption of new working methods, easier training and fewer change requests, all of which leads to employees more focussed on strategic tasks instead of struggling with the technology.

Simplified IT

With the adoption of S/4HANA you can create new opportunities to dramatically simplify your IT, allowing you to innovate faster without roadblocks. It’s integrated approach to analytics allows you to significantly reduce your data footprint while working with large data sets by bringing all transactions and analytics together into one, seamlessly in-memory platform. At the bottom line, this means a reduction in hardware, operational and time costs, with no discrepancies between differing systems causing issues. And because of its agile approach, new reporting models can be created and run in minutes, not weeks.

Top 5 Benefits To Integrated Analytics

Of course, there are plenty of solutions out there that allow you to gather and analyse your business data in this way. So, what are the benefits of using an integrated analytics program over a third-party solution? Here are just a few;

  • Harmonised Processes and Data means that common practices across your business are integrated and leveraged within one key system, delivering unrivalled consistency between planned and actual data.
  • Single Environment allows you to perform your planning and action activities in one single financial system.
  • Delivered Content accelerates innovation and reduces the cost of implementation with out of the box functionality that is simple and ready to use.
  • Integrated Financial Planning allows you to integrate your financial plans across the entire enterprise using a single tool, encouraging collaboration and productivity across the finance function.
  • Enhanced Visualisation capabilities using SAP Fiori and SAP BusinessObjects tools gives you unparalleled visibility throughout all elements of your business operations.

No matter what industry you are in, analytics are an incredibly powerful tool that should be at the forefront of your future planning. With such vast quantities of data at the tips of your fingers, business owners who embrace and use it to better their processes will quickly overtake the competition in every way. Thanks to effective visualisation technology, you will be able to reimagine your boardroom for the digital economy and stay one step ahead of the competition. For more information or to find out how the embedded analytics of S/4HANA could benefit your business


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SAP Concur – travel and expense management platform

As a large or mid-size enterprise, you require the ability to capture spend data and control travel policies, budgets and expenses. SAP® Concur provides all this by integrating travel and expense management on a single cloud and mobile-based platform that connects to existing business systems – simplifying approvals, bookings, expense reporting, reimbursements, analytics and reporting. With SAP Concur, you have full control over the financial aspect of each and every step of your business processes. You can set up our own expense and reimbursement policies, monitor your employees’ expenses and reimburse all approved expenses quickly and easily.

SAP Concur is integrated with the leading online booking tools. You can configure these tools to fit your travel policies which helps ensure compliance in regards to costs and preferred vendor rules. This enables your company to economize your travel expenditures and speedup the booking process.

SAP Concur – travel and expense management platform

SAP Concur is integrated with SAP ERP. This ensures consistency of data, minimizes the need for reconciliation and increases the ability to analyze and audit expenses. For users, entering expenses into SAP Concur is easy, thanks to features like simplified screens, auto-populated fields and the ability to submit expenses from credit cards feeds. If users cannot access the application itself, they can submit expenses using email.

SAP Concur - travel and expense management platform
SAP Concur – travel and expense management platform


Manage travel anytime, anywhere. Find the most convenient travel options available.

SAP Concur - travel and expense management platform
SAP Concur – travel and expense management platform


Unburden travelers from low-value activities – trip planning, approvals, booking, submitting expenses, reimbursements, etc. while simultaneously driving down costs.

SAP Concur - travel and expense management platform
SAP Concur – travel and expense management platform


Out-of-the-box region- or country-specific templates can be configured to ensure road warriors adhere to company reimbursement rates and travel policies.

SAP Concur - travel and expense management platform


Detect policy violations and base reports and analytics on consolidated data to gain the insight needed to monitor budgets and negotiate with vendors.

SAP  – travel and expense management platform For more info – Contact us  


SAP BusinessObjects 4.2 SP4 offers numerous new features and many of these features have been anticipated for years. Below is just a sampling of all the great new enhancements found in SAP BusinessObjects 4.2 SP4.

  1. The Web Intelligence DHTML designer can realistically now replace the Java Applet Designer. You can again create WebI reports with Google chrome and without the need to deploy an Oracle JRE.
  2. There is a new optional HTML 5 (Fiori Style) BI LaunchPad and Web Intelligence viewer.
  3. There is a new CMS Database Driver for metadata reporting against the CMS database. I always thought it was odd that you could not generate reports based on metadata generated by a BI reporting platform.
  4. You can create Run-Time Server groups and they can be assigned to folders, users and security groups. This allows you to setup dedicated “server nodes” to process workloads.
  5. New Virus Scan integrated support with the FRS Services.
  6. A User Accounts status icons now appear when listing user accounts in the CMC. Quickly identify disabled user accounts.
  7. Administrators can now limited the number on Inbox items. Just like with other folders, the system will delete the oldest documents when the limit is exceeded.
  8. The Promotion Management (LCM) Command Line now allows you to define a batchJobQuery parameter. The query in this parameter acts like a cursor for the ExportQuery parameter. For each row returned by the Batch Job Query, the ExportQuery a value can be passed to the Export Query via a place holder.
  9. Update the platform from a combined support package and patch stack. You no longer need to first apply a support pack and then apply its patch. This might be the most important enhancement of the group given the amount of time it saves.

See for yourself all of the enhancements available in 4.2 SP4:

Be cautious when upgrading!

While many of these enhancements are outstanding, there are a few issues related to performing an in-place upgrade on the Microsoft Windows OS. Specifically, SAP included an upgraded Windows OS installation compiler with the 4.2 SP4 media. The “compiler upgrade” impacts both historic patches and add-ons within the platform. Add-ons such as  Lumira, Design Studio, AAOffice and Explorer are all impacted by this change. SAP Note 2485676 explains the impact in further detail.

The short version of the story is that you might want to consider deploying a fresh BOE 4.2 SP4 environment and then moving your existing content to it. Because the compiler was upgraded, you will not be able to remove prior patches, repair installations or remove add-ons. This assumes that you are performing an in-place upgrade without first removing all of the historic patches and add-ons.  I do not recommend that you attempt to remove all of the historic patch stacks or add-ons because historically that can create more problems than it solves.

In my experience, the 4.2 SP4 upgrade was very problematic. I had an issue with the Lumira and Design Studio plugin after the upgrade and the resolution was to run an installation repair. Unfortunately, the repair no longer worked after upgrading to 4.2 SP4. To resolve, I had to manually backup the CMS DB, FRS and configuration files and then uninstall the software using the steps outlined in SAP Note 1691555. I then reinstalled from the base 4.2 SP4 full installer and recovered the DB, FRS and configuration files. I then installed compatible plug-ins using SAP Note 2467541 as a guide. Compatible plug-ins use the same compiler as 4.2 SP4 and will not have this issue. However, the upgrade required almost 6 full days because of these unexpected issues.

SAP Note 2485676 indicates that you can install a new 4.2 SP4 system side-by-side with your existing 4.x system as a workaround. It also indicates that you can use the promotion manager GUI to migrate you content. However, as most experienced BOE administrators know, the promotion management GUI is not a scalable tool when you are trying to promote 20,000+ objects between two 4.x systems. With that said, based on enhancements in 4.2 SP4 Promotion Management Command Line Interface (CLI), it might now be a scalable option. Regardless, promotion manager is not the easiest way to promote mass content between two environments.

In addition to the recommendations from the SAP note there are a two additional upgrade options that I will outline below. These options prevent the need to use promotion manager. However, they do take time to complete. You also truly need to be experienced and have a sound backup / restore solution in place.

Other options when upgrading to 4.2 SP4

1.) Upgrade the system in-place using the 4.2 SP4 upgrade. Backup for FRS, CMS DB and any configuration files. Manual remove the BOE binaries, installation metadata and registry settings using SAP Note 1691555. Install BOE 4.2 SP4 using the full media and then restore the FRS and configuration files. In my case, I used the existing CMS and Audit DB during the full install without any impacts. The CMS DB backup is a “just-in-case” step. You can then install compatible plug-ins as needed.

2.) Upgrade the original systems in-place using the 4.2 SP4 upgrade media. Add additional hosts as if you were clustering in additional servers. On each additional host, use the full BOE 4.2 SP4 installer. Move all service operations to the new hosts. Install compatible plug-ins to each new host as needed. Remove the services and SIA from the original host using the CMC / CCM. This effectively de-clusters the old systems from the environment and those hosts can be retired.  You now have all new systems without any compiler upgrade issues.

SAP BusinessObjects 4.2

With the SAP BusinessObjects BI platform governing your data, the entire company shares a single version of the truth. Consider the full universe of BusinessObjects BI Solutions either on premise, in the cloud, or as a hybrid approach:

SAP BusinessObjects 4.2

The market leading analytics solution that organizations have long relied on to provide a comprehensive, integrated platform that helps unlock the real value in their data for smarter decision making, to stretch their competitive advantage, and to drive business transformation.

Cloud for BusinessObjects

SAP BusinessObjects Cloud allows instant insight to action on data from all sources, enabling decision making such that everyone can discover, visualize, plan and predict, all in one unified, cloud-based product that eliminates point solutions.

BusinessObjects Roambi

A key component of SAP BusinessObjects Cloud, Roambi, delivers amazing visualizations instantly on any mobile device so business users can intuitively understand and explore data and share information across the enterprise.

HANA Edge Edition

A bundled solution delivering SAP HANA Predictive Analysis Libraries, SAP HANA, dynamic tiering, and robust data integration to small and midsize enterprises.


A game-changing UI that allows anyone in your organization to visualize and better understand data. Business users can get up to speed quickly and analyze large volumes of data, whether it’s in spreadsheets or databases, to find insights that captivate audiences and inspire action in real time.

Here’s a quick glance at some (but by no means all) of the new elements introduced in this release:

  • SAP BusinessObjects Business Intelligence platform 4.2 includes:
    • Recycle Bin application in CMC
    • BI Commentary Service
    • Notification Alert Capabilities in BI Launch Pad
    • Push Notifications to iOS devices
    • Restful Web Services APIs for Publication, User and User Group Management, Scheduling, and BI Administrators’ Cockpit
    • Upgrade Management Tool and Phase Wise Installation
  • SAP BusinessObjects Web Intelligence 4.2 includes:
    • Sharing of Elements
    • Parallel Queries
    • Enabled BI Commentary Services
    • Geo Mapping and Visual Extensions
    • Direct Access to HANA views
    • SAP HANA Online Mode
  • SAP Crystal Reports for Enterprise 4.2 includes:
    • Bar Code and QR Code Support
    • Waterfall Charts
    • Vertical Alignment of Text

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S/4HANA – Migration to SAP S/4HANA Series

A couple of years ago, a silent revolution for SAP S/4 HANA was started. Now, SAP claims that about 1000 customers have embraced S/4 HANA until now. That is not a tall number when it comes to a new technology adoption from the SAP stable. However, this means that the move from ECC to S/4 HANA is yet to start.

Why is this important for SAP and its Customers?
SAP’s future could depend upon the adoption of S/4 HANA by its customers. Going by that logic, SAP is bound to make it impossible for customers to resist moving to S/4 HANA. With such a move, SAP will ensure that a large part of its user base move towards the SAP Cloud in some form or the other by embracing one or more of the SAP Cloud Apps.

For Customers, the move from ECC to S/4 HANA is a logical option. A complete redesign of the notoriously famous SAP GUI in the form of Fiori and UI5 is the most welcome part of the S/4 HANA suite. This coupled with a completely restructured flat data model has reduced the data footprint needed to run an SAP ERP application. In practical terms, this means that customers will have faster access to data reports. Moreover, there will be faster development lead times using the restructured data models. Imagine this whole restructured data model sitting completely on an In-Memory database like HANA. This is S/4 HANA.

SAP has practically wiped out the difference between OLAP and OLTP layer by reducing the data footprint and combining the power of Embedded Analytics with the In-Memory data platform. This is delivered using a device-agnostic Ui5 layer to consume its applications.

What about the Existing Installed Base?
SAP has delivered some state of the art tools to help migrate its existing ECC systems to S/4 HANA. Unlike regular ECC EHP updates, expert help and guidance are necessary for a smooth conversion from ECC to S/4 HANA.


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What do you look for in your SAP Application Management Services (AMS) Partner?

Outsourcing the SAP Application Management Services is very important for all the SAP customers who wants highly efficient, quality, robust, sustainable, stable and cost-effective operations of their SAP solutions and SAP environments. Such support services are provided as per the customer needs by the trusted SAP-certified partners. Certified SAP partners have wide range of services such as Hosting services, AMS, SAP HANA support, cloud & infrastructure support.

SAP AMS Support offers 24X7 Production support, Maintenance of daily operations, maintenance of application and database services, functional and technical consulting of various modules of SAP. To ensure ongoing high standards for the management and maintenance of SAP solutions, certified Application Management Services partners would undergo a rigorous assessment of their delivery and support capabilities every two years by SAP’s outsourcing partner certification group. Based on the assessment results, partners are certified either locally or globally. The partners that work on a global scale offer their services in all regions – the Americas, Asia-Pacific, and EMEA – through an integrated global service delivery organization.

You can choose your SAP Application Management Services partner by evaluating them on the below criteria:

  • The SAP partner should be certified in Application Management Services by SAP for SAP Business suite and SAP S/4 HANA.
  • Should have capabilities for Quality and Knowledge Management, Data centers, Network and Connectivity, Managed backup and disaster recovery, IT service Management processes (ITSM) and Project Management
  • A number of AMS customers, Number of SAP project Managers, Project management methodology, Number of solution architects, SAP product experience and Industry experience possessed by the partner. Though there is no specific number figure that can clearly help you decide but you should be able to understand the extent of their experience.
  • Application Maintenance offering methodology and delivery set up, SLA Management, Consultants experience, Documentation Management, Incident and Problem Management, change management, Improvement process and optimization techniques and adherence to SAP best practices.
  • SAP Partner should be capable of providing support for any SAP Business suite till date, cloud operations, infrastructure operations, BPO services like ITIL, SAP Administration and project skills, SAP consulting, providing expert solutions.
  • SAP partner should have undergone SAP innovation program – partner innovation lifecycle services which would confirm that the partner is SAP certified and is up to date on SAP technology and innovations.
  • SAP Partner should have flexible approaches like shared and dedicated pool of resources, bucket of resources, on-demand expertise solutions, 24X7 incident support, robust project management methodologies
  • Testimonials and feedback from existing customers.

Top 10 Reasons to Choose SAP S/4HANA for Your Automotive Company

Top 10 Reasons to Choose SAP S/4HANA for Your Automotive Company

  • 95% Faster Material Requirement Planning.

SAP S/4HANA helps ensure timely delivery of products with live MRP that improves the effectiveness of planning with multiple daily runs that are 10 times faster. Take advantage of MRP cockpit that supports execution-based working model with simulation features and decision support.

  • Reduce Global Settlement Time by 10%.

SAP S/4HANA enhances the performance of your accounting and sales management tasks to allow for new business models. Central contract administration through a single point of entry for contract data and contract-related conditions as well as support for flexible condition contracts can reduce global settlement time by 10%.

  • Increase New Product Revenue by 10-20%.

Full visibility of downstream costs, new product lifecycle costing tool that enables weeding out of unprofitable product configuration, searchable development history that allows to increase reuse and decrease time and futile development efforts all contribute allows delivering product innovations resulting from actual vehicle use and based on vehicle data.

  • Reduce Procurement Costs by 15%.

Supply chain productivity can be increased by 15% with SAP S/4HANA by leveraging discount options on early payment, reducing worker acquisition time by one-third, and maximizing your inventory ordering and raw material tracking in real time.

  • Cut Total Manufacturing Costs by 10%

The efficiency of your manufacturing operations can be dramatically increased with real-time inventory management and material valuation, live MRP, ERP and planning functions in one system and one database. Combined with anywhere, any-device, role-based user experience that simplifies and enhances employee engagement and productivity, you can transform the way work gets done.

  • Reduce Capital Requirements by 35%.

 A live business with a single source of the truth allows you to transform your finance department by eliminating forecasting errors, reducing unnecessary capital requirements by 35%, and creating a 40% improvement in invoice processing productivity.

  •  Increase Customer Satisfaction by 20%.

Sales order fulfillment monitor, order to cash performance monitor, advanced ATP and flexible settlement management increase on-time delivery, the productivity of the rebate campaigns, efficiency and quality of customer interactions, leading to overall customer satisfaction.

  • Streamline Your Supply Chain by 12%.

SAP S/4HANA lets you integrate your entire supply chain and realize a 12% reduction in the number of days in inventory by 12%. This means a reduction in stock-outs, and a simplified landscape yielding a logistics cost savings of up to 10%.

  •  Explore New Business Models.

Get better insights into customer requirements, early warnings of emerging and changing market trends and enable the company to run live.

  • Attain Operational Excellence.

Adopt industries best practices specifically across core financial and management practices and save money.


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